Privacy Policy

How KA IT SRL collects, uses, and protects your personal data in compliance with the General Data Protection Regulation (GDPR).

1. Introduction

KA IT SRL is committed to protecting the privacy and personal data of its website visitors and clients. This privacy policy explains how we collect, use, store, and protect your personal data when you visit our website ka-it.be or use our client portal at support.ka-it.be.

This policy complies with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Belgian data protection legislation.

2. Data Controller

The data controller responsible for processing your personal data is:

  • Company: KA IT SRL
  • Responsible person: Abdelhak KHARRAZ, Managing Director
  • Address: Route de Lennik 451, 1070 Anderlecht, Belgium
  • Email: contact@ka-it.be
  • Phone: +32 489 59 42 27
  • BCE: 1000.771.962
  • VAT: BE 1000.771.962

3. Data Collected

We collect personal data only when you voluntarily provide it through our contact forms or quote request forms. The data collected may include:

  • Full name
  • Email address
  • Phone number
  • Company name
  • Message content

We do not collect any sensitive personal data (e.g., racial or ethnic origin, political opinions, religious beliefs, health data).

4. Purpose of Processing

Your personal data is processed for the following purposes:

  • Responding to your inquiries submitted via our contact forms
  • Preparing and sending quotes for our IT support services
  • Providing technical support and managing service requests
  • Communicating with you about our services when relevant to your inquiry

5. Legal Basis

The processing of your personal data is based on the following legal grounds under Article 6 of the GDPR:

  • Legitimate interest (Art. 6(1)(f)): Processing data submitted through contact and quote forms to respond to your inquiries and provide our services
  • Consent (Art. 6(1)(a)): For the use of non-essential cookies and analytics tracking, which you can accept or refuse
  • Contractual necessity (Art. 6(1)(b)): Processing data necessary for the performance of a service contract

6. Cookies and Analytics

This website uses Matomo, a self-hosted web analytics platform, to understand how visitors interact with our site. Matomo is hosted on our own servers, meaning your data is never transferred to third parties.

Key privacy measures for our analytics:

  • IP addresses are anonymized (last two bytes are masked)
  • No data is transferred outside the European Union
  • "Do Not Track" browser preferences are respected
  • No cross-site tracking or profiling is performed

Cookies set by Matomo are used solely for statistical purposes and do not identify you personally.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Contact form data: Retained for a maximum of 3 years from the date of your last interaction with us, unless a contractual relationship requires longer retention
  • Matomo analytics cookies: Maximum retention period of 13 months
  • Client portal data: Retained for the duration of the service contract plus the legally required retention period

After the retention period expires, your data is securely deleted or anonymized.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of access: You may request a copy of the personal data we hold about you
  • Right to rectification: You may request correction of inaccurate or incomplete data
  • Right to erasure: You may request deletion of your personal data ("right to be forgotten")
  • Right to data portability: You may request your data in a structured, commonly used, machine-readable format
  • Right to object: You may object to the processing of your data based on legitimate interest
  • Right to restriction: You may request that processing of your data be restricted under certain conditions

To exercise any of these rights, please contact us at contact@ka-it.be. We will respond to your request within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

  • HTTPS encryption: All data transmitted between your browser and our website is encrypted using TLS/SSL
  • EU hosting: Our website and data are hosted within the European Union (France) by o2switch, ensuring compliance with EU data protection standards
  • Access controls: Only authorized personnel have access to personal data, on a need-to-know basis
  • Regular updates: Our systems and software are regularly updated to address security vulnerabilities

10. Policy Changes

KA IT SRL reserves the right to update this privacy policy at any time. Any changes will be published on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Significant changes that affect how your data is processed will be communicated to you directly where possible.

11. Contact and Complaints

For any questions, concerns, or requests related to this privacy policy or the processing of your personal data, please contact us:

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Belgian Data Protection Authority:

Last updated: March 2026

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