KA IT
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Asking for an IT support quote for your SME often returns three incompatible ranges and zero published price. Most Belgian providers do not publish their rates. KA IT takes the opposite stance: visible prices, comparable packages, documented scope. This guide lays out the real 2026 Belgian market pricing, the billing models, the variables that move the final invoice, and the public grants you can leverage.
1. How to read an IT rate in 2026
Before comparing prices, you need to understand how IT support is billed. Three units dominate the Belgian market:
- The per-user per-month rate (the MSP standard). A fixed VAT excl. amount per employee using IT resources, covering a contractually defined scope. It is the most predictable model.
- The pay-per-incident rate. Billing per hour or per ticket when a problem occurs. Belgian hourly rates observed in 2026: €75 to €120 VAT excl., travel often extra.
- The project flat fee. Fixed amount for a defined deliverable: M365 migration, firewall rollout, cybersecurity audit. Independent of the recurring flat fee.
A serious contract combines all three: per-user flat fee for daily operations, pay-per-incident for out-of-scope work, project for one-off engagements. An offer with a single model rarely matches the real life of an SME.
2. The market rate card observed in Belgium
Market figures for 2026 per user per month VAT excl., observed across Belgian SMEs with 5 to 50 workstations.
| Market pack type | Price / user / month VAT excl. | What is typically included |
|---|---|---|
| Essential | €25 - €45 | Business-hours helpdesk, antivirus, basic monitoring, Windows patching |
| Business | €50 - €75 | + EDR / MFA / Microsoft 365 backup / full patch management / monitoring |
| Managed / Premium | €80 - €120 | + reinforced contractual SLA / monthly report / strategic IT guidance |
Concrete example: 15-workstation SME
- Essential pack at €25: €4,500 VAT excl. per year.
- Business pack at €50: €9,000 VAT excl. per year.
- Managed pack at €80: €14,400 VAT excl. per year.
For comparison, a junior in-house IT technician in Belgium costs between €45,000 and €52,000 per year, including employer contributions (source Statbel, Joint Committee CP 200 conventions). The annual gap reaches at least €30,000, and hidden costs are not yet included (technician workstation hardware, training, leave and sick cover, recruitment).
3. What drives the invoice up (and down)
The catalogue price tells only part of the story. Six variables move the final invoice:
- Number of workstations (economy of scale). Above 20 users, most providers grant a 5 to 15% discount.
- Servers, NAS and firewalls present. A server typically adds €50 to €150 VAT excl. per month in monitoring and patching.
- Cyber scope (NIS2, ISO 27001, GDPR). EDR, MFA, audit, phishing training can add €15 to €25 per user on top of an Essential pack.
- Hour coverage. Mon-Fri 8am-6pm is the standard. Evenings plus weekends add 20 to 40%. 24/7 doubles the rate on the covered hours.
- Multiple sites. Each additional site adds an infrastructure flat fee (site-to-site VPN, dedicated monitoring) of €50 to €200 per month.
- Contractual SLA level. A reinforced SLA (priority response time, dedicated escalation) translates to a 10 to 30% premium.
Unlimited helpdesk within the scope, continuous monitoring, Windows and common application patching, M365 / Google Workspace account management, Windows and Mac workstation support. If any of these is billed extra, read the contract carefully.
4. Flat fee, incident, project: which model for which SME
The right model depends on the usage profile, not just headcount.
| SME profile | Recommended model | Why |
|---|---|---|
| 5-10 workstations, standard office usage | Essential flat fee | Controlled budget, no surprise on recurring small tickets |
| 10-30 workstations, sensitive data or demanding clients | Business flat fee | NIS2-aligned cyber coverage, proactive monitoring |
| 25-50+ workstations or regulated sector (health, finance, legal) | Managed flat fee or hybrid | Reinforced contractual SLA, strategic steering, documented compliance |
| Micro-business 1-4 workstations or secondary IT usage | Pay-per-incident | No critical mass for a flat fee, pay-as-you-go |
| Cloud migration, network overhaul, one-off audit | Project flat fee | Defined scope, contractual deliverable, no annual commitment |
5. KA IT packages: Essential, Business, Managed
KA IT publishes three packages with visible rates. No hidden quote, no "price on request".
Essential
Business-hours helpdesk, managed antivirus, basic workstation monitoring, Windows and common application patching, M365 or Google Workspace account management.
Ideal for: SMEs with 5-15 workstations, standard office usage, low-sensitivity data.
Business
Essential + managed EDR, MFA, daily Microsoft 365 backup, full patch management, 24/7 infrastructure monitoring, firewall management, phishing training.
Ideal for: SMEs with 10-30 workstations, cyber requirements, NIS2 alignment, customer or financial data.
Managed
Business + reinforced contractual SLA, detailed monthly report, annual cyber audit, strategic IT guidance, dedicated contact person.
Ideal for: SMEs with 25+ workstations, regulated sector (health, finance, legal), steering need.
All packages include: one single number for all your IT, unlimited remote interventions within the scope, access to a customer portal with ticket tracking and AI assistant, documented GDPR compliance. Full details on the quote and packages page.
Free diagnostic online or on-site. You receive a written proposal with detailed scope and priced options.
6. Comparison KA IT vs market average
| Criterion | KA IT | Belgian market average |
|---|---|---|
| Publicly published prices | ✓ On the website, per user / month | ✗ Quote on request in most cases |
| National coverage (Brussels, Wallonia, Flanders) | ✓ Mobile technicians, equipped vans | Often regional zone only |
| Customer portal + AI assistant | ✓ Included in all packages | Often paid or non-existent |
| Integrated NIS2 compliance | ✓ Business and Managed | Often a paid option |
| Billing model | Per user / month | Mix per user / per workstation / per site |
| Initial diagnostic | ✓ Free, no commitment | Often billed €250 - €800 VAT excl. |
| Minimum commitment | No long commitment, monthly cancellation | Usually 12 to 36 months |
7. Digitisation Premium and other regional grants
Depending on the region, several Belgian public mechanisms co-finance eligible IT and cybersecurity projects.
- Brussels-Capital Region — Digitisation Premium. Funds part of external consultancy missions (digitalisation of internal processes, IT security, website); the rate and cap are set by the Region. KA IT's eligibility as a provider is being verified.
- Wallonia — Business Cheques and Cybersecurity Cheque. Co-financing of eligible services from approved consultants.
- Flanders — KMO-portefeuille. Flemish regional grant up to 30% support on IT services and training, capped at €7,500 per year.
For details of each scheme, consult the official sites: 1819.brussels (Brussels), economie.wallonie.be (Wallonia), vlaio.be (Flanders).
8. 6 criteria to choose the right IT partner
- Price transparency. If rates are not published, ask for them in writing with the exact scope before comparing.
- Detailed contractual scope. Require the exact list of what is included, optional, and out of scope.
- Measurable SLA commitment. Response time, target resolution time, escalation, covered hours. Without a written commitment, the SLA remains verbal.
- GDPR Article 28 compliance. Written processor agreement, EU hosting, audit right, sub-processors listed.
- Geographic coverage. A Brussels SME with Flemish or Walloon branches needs a partner covering the three regions.
- Reversibility. What happens if you leave? Who recovers what? Request the reversibility clause before signing.
A provider requiring a 36-month commitment without an exit clause, or refusing to share a written rate card, or unable to produce a signed Data Processing Agreement: three signals that justify comparing elsewhere.
9. Frequently asked questions
How much does IT support cost for a Belgian SME in 2026?
The Belgian market charges between €25 and €120 VAT excl. per user per month. For a 15-person SME on a standard package, the average invoice sits around €750/month (€9,000/year). KA IT packages start at €25 VAT excl.
What is the difference between a per-user flat fee and pay-per-incident?
A per-user flat fee is a fixed monthly amount covering a defined scope. It provides a predictable budget and unlimited support within that scope. Pay-per-incident pricing (€75-€120/hour on the Belgian market) only triggers when a problem occurs, but costs more over time.
What packages does KA IT offer and at what price?
Three public packages: Essential €25 VAT excl. per user per month, Business €50, Managed €80. All billed VAT excl. per user per month, no long commitment, monthly cancellation.
Does the Brussels Region help finance an IT project?
Yes, in part: the Brussels-Capital Region's Digitisation Premium funds part of certain external consultancy missions; the rate and cap are set by the Region. Digitisation Premium: KA IT's eligibility is being verified. Wallonia offers business cheques and cybersecurity cheques. Flanders offers the KMO-portefeuille.
Do KA IT packages include NIS2 compliance?
The Business and Managed packages integrate the technical building blocks of NIS2 compliance (EDR, MFA, patch management, monitoring, M365 backup). The dedicated NIS2 audit and procedural documentation are priced separately based on size and sector.