KA IT
Essential, Business, Managed. Three service tiers covering micro-business, SME and critical operations. Prices ex-VAT, per user, per month.
Essential IT support for small teams.
Ex-VAT · billed monthly
Request an Essential quoteComplete package for SMEs wanting on-site intervention and priority response.
Ex-VAT · billed monthly
Request a Business quoteHuman Premium — dedicated CSM + founder on-call + monthly review + quarterly visit.
Ex-VAT · billed monthly
Request a Managed quoteHow many IT users does your team have?
| Feature | Essential | Business | Managed |
|---|---|---|---|
| Price per user / month (Ex-VAT) | 25 € | 50 € | 80 € |
| Human support hours | Mon-Fri 8h-18h | Mon-Sat 8h-18h | Mon-Fri 8h-18h + P1 on-call |
| AI portal 24/7 | ✓ | ✓ | ✓ priority |
| Founder on-call critical P1 | — | — | ✓ |
| Dedicated Customer Success Manager | — | — | ✓ |
| Monthly formalised review | — | — | ✓ |
| Quarterly on-site visit | — | — | ✓ |
| On-site intervention | — | ✓ | ✓ |
| Direct phone Abdelhak | — | ✓ | ✓ |
| Priority P1/P2 response | — | ✓ | ✓ |
| Client portal + SLA tracking | ✓ | ✓ | ✓ |
| Dedicated helpdesk email | ✓ | ✓ | ✓ |
All prices shown are ex-VAT (excluding Belgian 21% VAT). VAT is added on the final quote and invoice.
No fixed-term commitment. Reasonable notice based on your signed pack. First billing pro-rated to activation month. No hidden fees, no cancellation penalty.
Yes. Upgrade to Business or Managed any time, effective immediately with pro-rated billing. Downgrade applies at the end of the current month, no penalty.
No, the pack only covers support and management. M365, antivirus, cloud backup, etc. licenses are billed separately at vendor cost price. We handle subscription on your behalf if requested.
Signed quote, then SEPA bank transfer monthly or quarterly as you prefer. No direct debit. Invoice sent at end of each period, payment within 30 days.
Yes, the per-user pack covers the person wherever they are (office, home, travel). We configure remote access and support tools at activation.